The city of Solon, Ohio, has their eyes on Hudson, their neighbor about 10 miles to the south. Both communities have a population of around 23,000 but Hudson businesses have access to the publicly owned fiber network and community leaders are considering expanding the service to residents. In order to explore the idea further, Solon city leaders have decided to fund a feasibility study.

Steady Stream of Complaints

At a recent meeting of the Solon City Council Finance Committee, the city’s Director of Information Technology Jim Gibbs presented his memo outlining why he believes now is the time to issue a Request for Proposals (RFP) for a feasibility study.

People and businesses in Solon are not happy about their current choices, and they let Gibbs know about it:

I receive a steady stream of complaints and requests for help from Residents and Businesses to get access to better Internet Service Providers, and what I believe is the most telling of the need for this project is, most people are not complaining about cost. Most are complaining about the very poor level of service they are being forced to endure by the largest players in this space, AT&T and Spectrum. 

While many subscribers focus their complaints on rates, hidden fees, and baffling billing, it's no surprise that Soloners don't like the options they have to choose from or find issues with reliability. Residents and businesses located in places where a publicly owned network is an option, often cite better customer service as the catalyst for switching from incumbent ISPs. Municipal network subscribers have the luxury of obtaining service from a provider centered in their community, rather than from a company with headquarters located several states away. Paying the bill or addessing concerns can be done in an effective, face-to-face manner.

Looking for Options and Possibilities

FiberNET, the municipal fiber network serving Morristown, Tennessee, has been serving the community since 2006 with fast, affordable, reliable Fiber-to-the-Home service. FiberNET is one of those networks that quietly went about its business bringing top notch services for residents, businesses, and institutions without a lot of fanfare. If you don’t live or work in the area or follow developments in broadband policy and implementation, you may not be familiar with Morristown’s FiberNET.

Now is your chance to learn more.

The community has produced a short, high-quality film about the network and the many ways it enhances living in Morristown for residents, businesses, and local entities. Business leaders describe how the network has enhanced and advanced their operations. Jody Wigington, who we’ve hosted on the Community Broadband Bits podcast, describes how the schools and local institutions have access to a network to rival any connections available in urban areas.

What’s the best part, in his opinion?

“We’re not-for-profit and locally owned. So FiberNET was built for the people through the vision of community leaders. And remember, FiberNET provides local jobs for the community and our employees are are part of the fabric of life in the Lakeway Region.”

Check it out:

There may be one famous Orange County already — the one in California is home to Laguna Beach, Disneyland, and The Real Housewives — but Orange County, Indiana, will soon be making a name for itself with world-class connectivity thanks to the local electric cooperative.

After a few years of planning, Orange County REMC is moving ahead with the construction of a Fiber-to-the-Home (FTTH) network that will bring premium Internet and telephone services to its members and other nearby residents. Construction on the main fiber ring begins this fall with services starting as early as next year.

The Seventh Cooperative Principle

In Orange County, the co-op’s main service territory, about half of the county’s 9,000 residents do not have access to 25 Megabit per second (Mbps) wired Internet access.

To address this, Orange County REMC began exploring ways to provide fast, reliable connectivity to its members in 2015. Two surveys and a feasibility study confirmed that a fiber project would be financially possible for the co-op and that it would garner sufficient interest from residents, while also improving management of the electric grid. “Based on the second survey, 85 percent of Orange County REMC members stated they would take our service if it were offered,” Matt Deaton, the co-op’s General Manager and CEO, told Hoosier Energy.

Because of the strong community support and the benefits for local businesses and residents, the Orange County REMC Board of Directors approved the FTTH project, Orange County Fiber, in May 2018.

In a recent edition of the Electric Consumer, published by Indiana electric co-ops, Deaton explained:

“All of these factors are found under the seventh cooperative principle ­— concern for community...This was a major decision to expand the services we provide to prepare us to meet the current and future needs of our members.”

Orange County Fiber

Rural electric cooperatives in Arkansas are stepping up and making the investments to bring broadband connectivity to their members. We recently described plans taking shape from North Arkansas Electric Cooperative. This month, construction began in the northeast region on infrastructure that will provide both broadband access and improved smart grid technology in the eight counties of Craigshead Electric Cooperative Corporation (CECC).

A Multi-Year Investment

The cooperative will deploy approximately 5,000 miles of fiber on utility poles and underground over the next five to seven years. Empower, a subsidiary of CECC, will offer Internet access to more than 30,000 members and non-members in its service area northwest of Memphis by the time construction is finished. FCC data has determined that about 44 percent of CECC’s members aren’t able to subscribe to broadband at the 25 Megabits per second (Mbps) download and 3 Mbps upload minimum threshold because there is no option in their territory.

CECC wants to make use of smart grid technology in order to improve delivery of electric services. Since fiber optic Internet infrastructure and smart grid can exist hand-in-hand, and the region is in desperate need for better connectivity, CECC and Empower will offer high-speed Internet access where incumbents won’t.

The cooperative will spend approximately $100 - $110 million to complete the project; construction on the first phase began in July and should be finished by the end of 2018. In addition to the economic development benefits that will come to the region as the infrastructure attracts new business, 30 new permanent positions which will be created to manage and operate the network.

Spanish Fork, Utah, was recently highlighted in a promotional video touting the successes of its municipal Internet service. The video, produced by the trade group Internet Association, is all about economic development and growth -- something this community of nearly 40,000 has seen since the municipality introduced the service back in 2001, and then subsequently upgraded to fiber.

As the mayor of Spanish Fork notes in the video, before the municipality established its own network, incumbent providers wouldn’t invest in broadband infrastructure in the city. Inadequate Internet access would have pushed out businesses in the community. A number of small business owners are featured in the video, and all emphasize how integral high-speed Internet has been not just for orders, but social media promotions.

The video also features U.S. Senator from Utah Mike Lee, who spoke to the business owners in the area. He concluded that an open Internet needs to be supported, not suppressed, by lawmakers such as himself:

“Our biggest most important task as lawmakers is don’t wreck the Internet, don’t interfere with the Internet," Lee said. "Leave it alone, allow it to be what it has been, what has made it such a wonderful thing, which is a free marketplace.” 

Check out the video here:

We spoke to the network director for the municipal, John Bowcut, back in 2015. At the time of the interview, Bowcut said that the ISP had a take rate of about 80 percent, mainly because they were able to keep prices much lower than the incumbent Comcast. You can check out Christopher’s entire interview with Bowcut here.

Great Lakes Energy (GLE), Michigan’s largest electric cooperative and third largest energy utility, is constructing a Fiber-to-the-Home (FTTH) network to bring gigabit connectivity to its 125,000 members. Construction in the project’s pilot area is underway. Eligible members may be able to subscribe to services from the co-op’s subsidiary Truestream as soon as the end of the year.

Truestream Off to A Quick Start

GLE shared on its website that the co-op decided to build the Truestream network because members expressed a need for better connectivity in rural Michigan.

At the end of 2017, the co-op’s Board of Directors approved the planned fiber project. Board approval came after three feasibility studies, commissioned by GLE and its power supplier, Wolverine Power Cooperative, concluded that a broadband network would be a responsible investment for the co-op. Bill Scott, President and CEO of GLE, wrote in Michigan Country Lines that this conclusion was “based in part on GLE’s very positive satisfaction rating… [and] on surveys done by GLE and Wolverine that show a high demand for high-speed, reasonably priced, Internet service.”

GLE began constructing the first portion of the Truestream network earlier this year. For the initial pilot, the co-op is focusing on the Petoskey service district, which includes Emmet County and parts of Charlevoix and Cheboygan Counties. An online FAQ explains this region was selected because it’s representative of the varying terrain, density, level of connectivity, and type of membership found throughout GLE’s service territory. Some homes could be online by the end of 2018.

Sometimes best ideas are brewed up over a pint, and Michaelston-y-Fedw Internet proves that.

A citizen coalition in the 300-person town in Wales, fed up with its crawling 4 Mbps speeds, decided to stop waiting around for fiber to come to them and established their own Community Interest Company (CIC), a UK designation that describes an organization whose primary purpose is community benefit to place it themselves. Entrepreneurial community leaders of Michaelston-y-Fedw hatched the plan in a pub last year, and began it in earnest by establishing their not-for-profit in October 2017.

By the People, For the People

According to the ISPs website, it is the first rural community-built gigabit Fiber-to-the-Home (FTTH) service in Wales. An interactive map of fiber implementation efforts on Michaelston-y-Fedw Internet’s website shows that a long strip of fiber is already complete, with dozens of premises connected. Thousands of hours of volunteering from locals — school teachers, farmers, retirees, you name it — made the build out possible. They already have around 15 miles of trenches dug.

We’ve covered a previous effort in the UK. A community-oriented provider, Broadband for the Rural North (B4RN, pronounced “barn”), facilitated an effort to lay fiber in agricultural land, often by landowners themselves who, if they decided to volunteer for the dig effort on their property, received B4RN shares.

Besides being a well-executed plan with some top-notch volunteer efforts — including an expert knitter-come-fiber splicer nicknamed the “Splice Queen” for her nimble hand work — the dig represents some strong local self-reliance. It’s rural areas, such as Michaelston-y-Fedw, that often face the choice between either taking swift action or waiting for a provider that may never bring the infrastructure they need.

Eight years after completing its citywide dark fiber network, Idaho Falls, Idaho, is now taking steps to offer municipal fiber optic Internet services to its residents. While the city engaged two consulting firms in 2015 to evaluate internet service options, the municipal power board of Trustees has now approved a pilot program to test the potential of creating a Fiber-to-the-Home (FTTH) network throughout the city this year. Once a pilot neighborhood is selected, the city expects to begin testing fiber optics in a thousand homes by early winter 2019. 

Idaho Falls, with a population of about 60,000, is the largest city in eastern Idaho. Located on the Snake River, the city is the county seat of Bonneville County and a center of activity in the region. While seven ISPs currently use the city’s publicly owned Circa dark fiber network, with its recent decision, the city hopes to finally use this infrastructure to its full potential and provide services of its own. 

Crucial Infrastructure

Many Idaho Falls city council members feel that the decision to provide fiber to residents and businesses is critical to the economic future of the city. In a conversation with East Idaho News Councilman John Radford noted that fiber connectivity is essential infrastructure - as crucial as gutters, sewers, and roads were in the 1900s. City spokesman Bud Cranor said,

“There is a huge need for increased capacity and connectivity not just for residents, but for business development. [The decision to offer fiber to residents] is going to be monumental in [the city’s] efforts to diversify [its] economy and bring new business.”

Ocala, Florida, is one of those communities that doesn’t think twice about offering high-quality Internet access to businesses and residents. They’ve been doing it for decades and, when media coverage around gigabit connectivity began to expand, they were a little surprised because they had been offering similar services since the early 2000s. The benefits were nothing new to Ocala.

A Familiar Story Taken to Its Logical Conclusion

We touched based with Arnie Hersch, Senior Broadband Engineer for the City of Ocala, who shared the story of the network. Arnie has spent more time working on the network than anyone else in Ocala.

As in many other communities, Ocala started deploying fiber between its municipal utility facilities, including electric substations and water and wastewater locations, to improve inter-facility communications. In 1995, copper connected the city’s substations for SCADA operations. The copper was aged and had been struck by lightning, which negatively impacted its ability to perform; decision makers at the utility decided to replace the copper with fiber optic lines. As they finished deploying that year, Arnie joined the city's telecommunications utility; one of his primary objective was making the most out of the new fiber network.

First, Ocala connected all of its 52 municipal facilities in order to improve connectivity and cut costs. At the time, city offices still used dial-up connections for Internet access. Within two years, Arnie had switched the city to an Asynchronous Transfer Mode (ATM), which allowed them to use the new infrastructure for computing and voice applications. The change opened new doors for the city.

The City of Westfield in western Massachusetts recently launched a new marketing initiative designed to attract business and promote sustainable growth. The GoWestfield campaign features a website and promotional video that focuses on showcasing the many incentives for businesses that the small city of around 41,500 offers, including an environment where businesses can thrive. As the city points out in the video, one of Westfield’s largest selling points is its high-speed fiber optic Internet network.

Check out the video:

Improvements at Home and the Office

Westfield’s locally owned municipal gas and electric company, Westfield Gas & Electric (WG+E) began using fiber optic connections to monitor substations and municipal facilities about 20 years ago. In 2015, the City launched a fiber optic Internet pilot program to about 300 homes and businesses using the existing network. The public Internet service, dubbed "Whip City Fiber," has since expanded its Fiber-to-the-Home (FTTH) network to more neighborhoods and is taking applications in other areas of the city. 

While Westfield hopes that their new fiber network will attract more businesses, their new video highlights how existing local business are already experiencing positive impacts from the fiber. The co-owner of Westfield’s Circuit Coffee, Ted Dobek, said that people can now more easily come work at his coffee shop because his business connects to Whip City Fiber. Similarly, Al Liptak, the lead video producer at Kirby Productions, can now upload content at his studio ten times faster than with his old ISP. The production manager of Advance MFG, Co., Jeff Amanti, also has experienced the benefits, stating that the fiber has greatly helped the rate of data transfer at his precision manufacturing facility.