national digital inclusion alliance

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Digital Inclusion Saves Lives During a Pandemic - Community Broadband Bits Episode 405

Our lives have mostly moved online as a result of the Covid-19 pandemic, but the millions of Americans who don't have access to home broadband have been left behind. Whether it's unavailable or just unaffordable, these families must risk their health to access essential services, like healthcare and education.

This week for the Community Broadband Bits podcast, Christopher talks with Angela Siefer, Executive Director of the National Digital Inclusion Alliance (NDIA), about the many ways that the pandemic has highlighted digital divides in our country. Angela shares how NDIA is helping address urgent connectivity needs by supporting digital inclusion practitioners on the ground and by raising public awareness during the crisis.

One of NDIA's efforts is their list of Free and Low-Cost Internet Plans from national broadband providers. Christopher and Angela review some of the providers' offers and discuss the problems that NDIA has found with the plans. (Spoiler: Comcast is doing, well, pretty good actually. Charter Spectrum on the other hand . . . ) Angela explains why it's important that these plans serve more than just students if we want to keep people safe at home.

The pair also talk about creative efforts to temporarily deploy public Wi-Fi hotspots as well as longer term plans to improve broadband access and availability. However, Angela reminds us that removing the cost barrier is still the quickest way to get people connected today.

This show is 31 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

Monopoly ISPs Too Big to Make Good on Covid-19 Internet Offers

Because of the ongoing Covid-19 pandemic, Internet access is more important than ever before. Elementary school math classes, routine doctor’s appointments, after-work happy hours, and more all require a high-speed broadband connection now.

In response, many national Internet service providers (ISPs) have introduced free and discounted plans to keep people connected during the crisis (though there are still holdouts). Comcast has raised speeds and is offering 60 days of free broadband service to new low-income subscribers. Charter Spectrum is extending a free two month offer to new customers with students in the household. And AT&T is giving low-income families signing up for new service a couple of months free.

The charity of these companies is commendable, but their plans still leave many people disconnected, forcing them to choose between staying safe at home and accessing essential services. Eligibility oversights leave out households in need, and overwhelmed call centers make signing up for programs difficult. In many cases, families are falling through the cracks simply because the national ISPs are too big and too monopolistic to catch them.

Ineligible and Unaccessible

The National Digital Inclusion Alliance (NDIA) has documented many of the issues that families across the United States face in trying to access ISPs’ Covid-19 offers. Ars Technica covered their concerns in a recent article, spelling out the shortcomings of various providers’ plans.

Digital Equity: Experts Testify on the Hill

As federal, state, and local leaders increasingly recognize the need to make Internet access universal, they are also realizing that adoption is a separate issue. Programs such as the ReConnect and Connect America Funds I and II Auction have helped to expand infrastructure, but even in places where Internet access has been available for years, 100 percent of households do not subscribe. In an effort to better understand digital equity, the House Subcommittee on Communications & Technology of the Committee on Energy and Commerce recently sat down to listen to experts on digital equity. They discussed common misconceptions, hurdles that make wide-scale adoption difficult, and offered policy recommendations to help us achieve digital equity.

Not Only a Rural Problem

Angela Siefer, Executive Director of the National Digital Inclusion Alliance (NDIA) described how her experience as a digital equity warrior has changed from working with people to learn the basics of computer use to the additional problem of helping people get online. Angela's statement addressed some of the most common myths associated with the digital divide that NDIA, through boots-on-the-ground research, has discovered, including:

The digital divide is a rural problem: Census results show that populations in urban areas do not have Internet access subscriptions of any kind; these are often low-income households.

5G will bridge the digital divide: Lack of infrastructure and devices deployed in areas where existing problems with digital inclusion continue with regards to this new technology.

People don't subscribe because they don't think the Internet isn't valuable: Accomplishing day-to-day tasks often require access to the Internet, which is a fact not lost on those who don't subscribe, but the cost is out of reach for many of those same people.

Net Inclusion 2020, Portland, April 7th - 9th

As we trudge through the snow in Minneapolis, we dream about spring weather and Net Inclusion 2020. It’s one of our favorite annual events and this year folks will gather in Portland, Oregon, to discuss all things digital inclusion. This year, the event is April 7th - 9th.

Learn more and register here.

The annual event, hosted by the National Digital Inclusion Alliance (NDIA), brings together people concerned with digital equity and how to expand it. Policy experts, Internet access providers, and community leaders gather together in order to examine the issue of digital inclusion. Some of the conversations and presentations include:

Local, state and federal policies and policy innovations impacting digital equity

Sources of financial and programmatic support of digital inclusion programs

Digital inclusion best practices from across the country

The first day of the conference will consist of workshop events in the morning hours and site tours in the afternoon. Some of the locations attendees will visit include Free Geek, Open Signal, and the Boys & Girls Club. Wednesday, April 8th, will be dedicated to interactive sessions, as will the morning of April 9th.

Learn more specifics from the schedule here, where you can also check out the growing lost of speakers. Get your tickets before February 8th and receive a discount!

Quick as Lightning

One of the unique features of the Net Inclusion event is the ability for new, creative digital inclusion initiatives to present their ideas at the Lightning Round presentations:

Since our first Net Inclusion in Kansas City in 2016, NDIA has featured Lightning Rounds in plenary sessions as a way to shine a spotlight on dozens of great digital inclusion initiatives, and to encourage peer-to-peer networking among our affiliates and friends. Think of it as a beacon to find the people you’d love to have a hallway conversation with.  

Institute for Local Self-Reliance, Next Century Cities, and Allies Offer Insight to FCC on Broadband Data Collection

When local communities apply for funding to improve local Internet infrastructure, grants and loans are often predicated on the need to deploy to unserved and underserved premises. Whether it's federal, state, or local sources, Federal Communications Commission (FCC) data determining whether or not a region has access to broadband is often the data that funding entities rely on. In recent years, it’s become apparent that FCC data grossly understates the lack of accessibility to broadband. Finally in August 2019, the FCC called for comments as they reconsider how to collect fixed broadband data. The Institute for Local Self-Reliance teamed up with Next Century Cities and several other organizations with whom we often collaborate, submitted both Comments and Reply Comments.

Fixing the Bad Data

We’ve covered this before, and the Commission has now decided to make changes. Traditionally, FCC data on broadband Internet access has been collected from Internet service providers (ISPs) that self-report on the areas they serve via Form 477. If a company has the ability to serve one premise in a census block they report to the Commission that they serve the entire block. Reality, however, often does not reflect such a high level of connectivity in one area.

When FCC data incorrectly determines that locations have the ability to subscribe to one or more Internet access companies, those areas lose eligibility for grants and loans for Internet network infrastructure. Sadly, these places are often caught in a strange purgatory between faulty FCC data and reality in which they can’t obtain funding to build out high-quality Internet access, and yet large Internet access companies don’t consider their areas a good investment due to low population densities.

Municipal Fiber Networks Power Digital Inclusion Programs

Which would you choose — a broadband subscription with download speeds of 15 Megabits per second (Mbps) or a much faster gigabit plan for the same price?

The choice is clear, and it’s one that low-income households in Hillsboro, Oregon, may soon make, thanks to the city’s planned municipal fiber network. Earlier this year, Hillsboro announced that its new broadband utility, HiLight, will offer gigabit connectivity for only $10 per month to qualified low-income residents. In comparison, Comcast’s Internet Essentials program provides low-income families in the city speeds of just 15 Mbps for roughly the same monthly cost.

Hillsboro isn’t the first community to leverage its publicly owned fiber network for digital inclusion efforts. Municipal networks across the country are providing low-cost connectivity, affordable devices, and digital skills trainings to their communities, bringing the educational, economic, and healthcare benefits of broadband access to more people.

Defining Digital Inclusion

Digital inclusion is the practice of ensuring digital equity, which the National Digital Inclusion Alliance defines as “a condition in which all individuals and communities have the information technology capacity needed for full participation in our society, democracy and economy.”

Broadband availability is only one of many “digital divides” that explain who is and isn’t connected. For instance, income and affordability also play a role. According to the Pew Research Center, adults with annual incomes of $75,000 or more are almost twice as likely to have broadband access at home than adults with annual incomes of less than $30,000. Among those without home broadband access, the high cost of a subscription is most commonly cited as the top reason why, Pew reports.

It's National Digital Inclusion Week! Help Spread the Word!

This week is Digital Inclusion Week, sponsored by the National Digital Inclusion Alliance (NDIA). As a reader of MuniNetworks.org, you're used to stories about local communities that develop strategies to deploy networks for many reasons, including to improve access to high-quality connectivity. These local communities recognize the necessity of finding a way for members of the community to obtain fast, affordable, reliable Internet access. Access, however, is only one element of digital inclusion. We'll share stories highlighting local efforts to bring every person online with the tools they need to expand their use of the Internet.

NDIA writes:

Digital Inclusion Week (DIW)  is October 7-11, 2019, and with your help we can move closer to our common goal: that all people have access to the Internet and the tools they need to use it. The week, sponsored by the National Digital Inclusion Alliance, is an opportunity to raise awareness about digital inequities and nationwide efforts to close those gaps from California to the Carolinas. Digital Inclusion Week seeks to bring people who dedicate their lives to Digital Inclusion together to highlight the impact of their work and to come together to find solutions to close digital divides.

What is Digital Inclusion?

Digital inclusion isn't limited to the inability to subscribe to Internet access because one doesn't live in a place where is isn't available. NDIA applies five necessary elements:

Digital Inclusion refers to the activities necessary to ensure that all individuals and communities, including the most disadvantaged, have access to and use of Information and Communication Technologies (ICTs).  This includes 5 elements: 

1) affordable, robust broadband Internet service; 

2) Internet-enabled devices that meet the needs of the user; 

3) access to digital literacy training; 

4) quality technical support; and 

5) applications and online content designed to enable and encourage self-sufficiency, participation and collaboration. 

Digital Inclusion must evolve as technology advances. Digital Inclusion requires intentional strategies and investments to reduce and eliminate historical, institutional and structural barriers to access and use technology.

More Questionable Behavior About Digital Redlining from AT&T: Dallas County, Texas

Since 2017, AT&T has been called out for digital redlining in Cleveland and Detroit. Now, Dr. Brian Whitacre from Oklahoma State University has compared 477 data from the company to poverty levels in Dallas County, Texas, and discovered similar findings. He entered into the project under the request of Attorney Darryl Parks, who filed the complaint against the Federal Communications Commission (FCC) against AT&T relating to digital redlining in Cleveland.

Dr. Whitacre provided a statement of his findings to the National Digital Inclusion Alliance (NDIA) to be published in full. Read his findings here.

In his POTs and PANs blog, Doug Dawson of CCG Consulting analyzed Whitacre’s findings. AT&T offers Fiber-to-the Home (FTTH), VDSL, and ADSL2 or ADSL2+, which all provide dramatically different speeds. As Dawson summed up:

It’s worth noting before going further that the… speed differences, while dramatic, [don’t] tell the whole story. The older ADSL technology has a dramatic drop in customer speeds with distances and speeds are also influenced by the quality of the copper wires. Dr. Whitaker noted that he had anecdotal evidence that some of the homes that were listed as having 3 Megabits per second (Mbps) of 6 Mbps might have speeds under 1 Mbps.

Dr. Whitaker then overlaid the broadband availability against poverty levels in the county. His analysis started by looking at Census blocks have at least 35% of households below the poverty level. In Dallas County, 6,777 census blocks have poverty rates of 35% or higher.

The findings were as follows:

New Collection of Resources from NDIA and Brookings Institution: Broadband Research Base

As broadband continues to become integrated into more aspects of life, researchers will find new ways to study and document the effects on modern society. The National Digital Inclusion Alliance (NDIA), in partnership with the Brookings Institution’s Metropolitan Policy Program, recently created a searchable database of resources to help those seeking information on issues related to digital inclusion. The Broadband Research Base is ready to assist researchers, advocates, and community leaders.

Organizing the References

According to the NDIA, the collection went live in mid-August and already contains more than 70 reports, studies, and journal articles that “address the impact of broadband and digital inclusion on community and individual well-being.” The tool is an ever-growing resource and the creators are accepting suggestions to help expand the database.

Users can search the Broadband Research Base to find desired documents by several methods, including title, keyword, broad category, and more specific subcategory. Tags can also help users discover what they’re looking for and each reference has a link to the source.

Check out this excellent tool from the NDIA and the Brookings Institution and help find more excellent resources to add to the Broadband Research Base. Submit your organization's work and grow the database to help share knowledge about broadband and its impact on society.

Net Inclusion 2019, Live from Charlotte, North Carolina

Net Inclusion 2019 is happening in Charlotte, North Carolina, and if you aren’t there you can still watch the action online through the livestream from National Digital Inclusion Alliance (NDIA).

In addition to bringing the live action, NDIA is providing a list of the livestreamed content directly below the video on the YouTube page. For a full agenda, check out the Net Inclusion website

If you’re in North Carolina at the event, you can make Christopher’s panel, “Infrastructure Projects that Include Affordability, Digital Literacy, and Public Access.” He’ll be moderating a panel with Garrett Brinker from Neighborly, Deb Socia of Next Century Cities, Geoff Millener of the Enterprise Center Chattanooga, and Will Aycock, General Manager of Wilson, North Carolina’s Greenlight Community Broadband Network. The panel will discuss municipal network infrastructure and efforts to bring high-quality connectivity to people living in affordable housing.

Watch the livestream: