We last wrote about MB Link, the municipal fiber network in Mont Belvieu, Texas, in October 2018. Since then, the city near Houston has connected about half of its 7,500 residents to the network and is talking about expanding into the surrounding county, reported the Dallas Morning News.

The in-depth article from late last month discussed many aspects of the groundbreaking network, including why the city decided to take charge, the legal and logistical challenges it faced, and how local service is benefiting the community.

MB Link Emerges

As in other communities, poor service quality from existing providers drove Mont Belvieu to deploy a city owned broadband network, the article explained:

For years, residents of this fast-growing town on the outer ring of Houston complained to local leaders about slow and spotty Internet. They put satellite dishes on their rooftops. They endured intermittent service and frequent outages.

. . .

So Mont Belvieu took matters into its own hands: It decided to build and operate its own high-speed Internet service.

Now, MB Link offers residents across the city speeds of up to 1 Gigabit per second for only $75 a month. Approximately half of all Mont Belvieu households get Internet access from the municipal network, which has recently begun providing service to businesses as well.

Community Networks Create Competition

Mont Belvieu isn’t the only city that has built a broadband network to create options for residents and businesses, the article noted:

Christopher Mitchell, director of the Institute for Local Self-Reliance’s community broadband network initiative, said cities began building broadband networks in the 1990s when they had no Internet. Now, he said, they’re motivated because they feel stuck with Internet that’s inferior or overpriced.

. . .

We last wrote about MB Link, the municipal fiber network in Mont Belvieu, Texas, in October 2018. Since then, the city near Houston has connected about half of its 7,500 residents to the network and is talking about expanding into the surrounding county, reported the Dallas Morning News.

The in-depth article from late last month discussed many aspects of the groundbreaking network, including why the city decided to take charge, the legal and logistical challenges it faced, and how local service is benefiting the community.

MB Link Emerges

As in other communities, poor service quality from existing providers drove Mont Belvieu to deploy a city owned broadband network, the article explained:

For years, residents of this fast-growing town on the outer ring of Houston complained to local leaders about slow and spotty Internet. They put satellite dishes on their rooftops. They endured intermittent service and frequent outages.

. . .

So Mont Belvieu took matters into its own hands: It decided to build and operate its own high-speed Internet service.

Now, MB Link offers residents across the city speeds of up to 1 Gigabit per second for only $75 a month. Approximately half of all Mont Belvieu households get Internet access from the municipal network, which has recently begun providing service to businesses as well.

Community Networks Create Competition

Mont Belvieu isn’t the only city that has built a broadband network to create options for residents and businesses, the article noted:

Christopher Mitchell, director of the Institute for Local Self-Reliance’s community broadband network initiative, said cities began building broadband networks in the 1990s when they had no Internet. Now, he said, they’re motivated because they feel stuck with Internet that’s inferior or overpriced.

. . .

We last wrote about MB Link, the municipal fiber network in Mont Belvieu, Texas, in October 2018. Since then, the city near Houston has connected about half of its 7,500 residents to the network and is talking about expanding into the surrounding county, reported the Dallas Morning News.

The in-depth article from late last month discussed many aspects of the groundbreaking network, including why the city decided to take charge, the legal and logistical challenges it faced, and how local service is benefiting the community.

MB Link Emerges

As in other communities, poor service quality from existing providers drove Mont Belvieu to deploy a city owned broadband network, the article explained:

For years, residents of this fast-growing town on the outer ring of Houston complained to local leaders about slow and spotty Internet. They put satellite dishes on their rooftops. They endured intermittent service and frequent outages.

. . .

So Mont Belvieu took matters into its own hands: It decided to build and operate its own high-speed Internet service.

Now, MB Link offers residents across the city speeds of up to 1 Gigabit per second for only $75 a month. Approximately half of all Mont Belvieu households get Internet access from the municipal network, which has recently begun providing service to businesses as well.

Community Networks Create Competition

Mont Belvieu isn’t the only city that has built a broadband network to create options for residents and businesses, the article noted:

Christopher Mitchell, director of the Institute for Local Self-Reliance’s community broadband network initiative, said cities began building broadband networks in the 1990s when they had no Internet. Now, he said, they’re motivated because they feel stuck with Internet that’s inferior or overpriced.

. . .

We last wrote about MB Link, the municipal fiber network in Mont Belvieu, Texas, in October 2018. Since then, the city near Houston has connected about half of its 7,500 residents to the network and is talking about expanding into the surrounding county, reported the Dallas Morning News.

The in-depth article from late last month discussed many aspects of the groundbreaking network, including why the city decided to take charge, the legal and logistical challenges it faced, and how local service is benefiting the community.

MB Link Emerges

As in other communities, poor service quality from existing providers drove Mont Belvieu to deploy a city owned broadband network, the article explained:

For years, residents of this fast-growing town on the outer ring of Houston complained to local leaders about slow and spotty Internet. They put satellite dishes on their rooftops. They endured intermittent service and frequent outages.

. . .

So Mont Belvieu took matters into its own hands: It decided to build and operate its own high-speed Internet service.

Now, MB Link offers residents across the city speeds of up to 1 Gigabit per second for only $75 a month. Approximately half of all Mont Belvieu households get Internet access from the municipal network, which has recently begun providing service to businesses as well.

Community Networks Create Competition

Mont Belvieu isn’t the only city that has built a broadband network to create options for residents and businesses, the article noted:

Christopher Mitchell, director of the Institute for Local Self-Reliance’s community broadband network initiative, said cities began building broadband networks in the 1990s when they had no Internet. Now, he said, they’re motivated because they feel stuck with Internet that’s inferior or overpriced.

. . .

We last wrote about MB Link, the municipal fiber network in Mont Belvieu, Texas, in October 2018. Since then, the city near Houston has connected about half of its 7,500 residents to the network and is talking about expanding into the surrounding county, reported the Dallas Morning News.

The in-depth article from late last month discussed many aspects of the groundbreaking network, including why the city decided to take charge, the legal and logistical challenges it faced, and how local service is benefiting the community.

MB Link Emerges

As in other communities, poor service quality from existing providers drove Mont Belvieu to deploy a city owned broadband network, the article explained:

For years, residents of this fast-growing town on the outer ring of Houston complained to local leaders about slow and spotty Internet. They put satellite dishes on their rooftops. They endured intermittent service and frequent outages.

. . .

So Mont Belvieu took matters into its own hands: It decided to build and operate its own high-speed Internet service.

Now, MB Link offers residents across the city speeds of up to 1 Gigabit per second for only $75 a month. Approximately half of all Mont Belvieu households get Internet access from the municipal network, which has recently begun providing service to businesses as well.

Community Networks Create Competition

Mont Belvieu isn’t the only city that has built a broadband network to create options for residents and businesses, the article noted:

Christopher Mitchell, director of the Institute for Local Self-Reliance’s community broadband network initiative, said cities began building broadband networks in the 1990s when they had no Internet. Now, he said, they’re motivated because they feel stuck with Internet that’s inferior or overpriced.

. . .

We last wrote about MB Link, the municipal fiber network in Mont Belvieu, Texas, in October 2018. Since then, the city near Houston has connected about half of its 7,500 residents to the network and is talking about expanding into the surrounding county, reported the Dallas Morning News.

The in-depth article from late last month discussed many aspects of the groundbreaking network, including why the city decided to take charge, the legal and logistical challenges it faced, and how local service is benefiting the community.

MB Link Emerges

As in other communities, poor service quality from existing providers drove Mont Belvieu to deploy a city owned broadband network, the article explained:

For years, residents of this fast-growing town on the outer ring of Houston complained to local leaders about slow and spotty Internet. They put satellite dishes on their rooftops. They endured intermittent service and frequent outages.

. . .

So Mont Belvieu took matters into its own hands: It decided to build and operate its own high-speed Internet service.

Now, MB Link offers residents across the city speeds of up to 1 Gigabit per second for only $75 a month. Approximately half of all Mont Belvieu households get Internet access from the municipal network, which has recently begun providing service to businesses as well.

Community Networks Create Competition

Mont Belvieu isn’t the only city that has built a broadband network to create options for residents and businesses, the article noted:

Christopher Mitchell, director of the Institute for Local Self-Reliance’s community broadband network initiative, said cities began building broadband networks in the 1990s when they had no Internet. Now, he said, they’re motivated because they feel stuck with Internet that’s inferior or overpriced.

. . .

Over the past several months, we’ve recounted trials and tribulations as we tried to obtain a telephone power cord from CenturyLink. The saga has taken us through the horrors of Halloween to an odd fall Groundhog Day, and now we’re happy to report that our hero recently celebrated an early Christmas. The phone power cord has finally arrived.

In order to memorialize the event, we recorded John opening the package from CenturyLink. Against all odds, it WAS the correct cord.

All He Wanted Was A Phone Cord

As a recap, the CenturyLink Saga actually began on August 22, 2018, when our Co-Director and head of the Energy Democracy Initiative, John Farrell, contacted our Internet access and VoIP provider to request a phone cord. If you read the first story in the series, you’ll remember that a phone he ordered for a new hire came with no power cord in the box. Seems like a simple request, but is there such as thing as a "simple request" when dealing with a massive, inefficient bureaucracy such as CenturyLink?

What He Got Was A Trip on A Hamster Wheel

From that moment on, John was mindlessly shuffled from sales associate to “help” desk, and eventually routed back the first person he reached out to for help. When he expressed his frustration on Twitter, CenturyLink was all over the problem, tweeting that they could help him if he would just direct message him. He obliged, only to be sent through the same maze once more after being ignored after some weeks. The final response, after CenturyLink had wasted John’s time was, “We don’t provide power cords for the phone. I apologize.”

He Had to Let the World Know

Over the past several months, we’ve recounted trials and tribulations as we tried to obtain a telephone power cord from CenturyLink. The saga has taken us through the horrors of Halloween to an odd fall Groundhog Day, and now we’re happy to report that our hero recently celebrated an early Christmas. The phone power cord has finally arrived.

In order to memorialize the event, we recorded John opening the package from CenturyLink. Against all odds, it WAS the correct cord.

All He Wanted Was A Phone Cord

As a recap, the CenturyLink Saga actually began on August 22, 2018, when our Co-Director and head of the Energy Democracy Initiative, John Farrell, contacted our Internet access and VoIP provider to request a phone cord. If you read the first story in the series, you’ll remember that a phone he ordered for a new hire came with no power cord in the box. Seems like a simple request, but is there such as thing as a "simple request" when dealing with a massive, inefficient bureaucracy such as CenturyLink?

What He Got Was A Trip on A Hamster Wheel

From that moment on, John was mindlessly shuffled from sales associate to “help” desk, and eventually routed back the first person he reached out to for help. When he expressed his frustration on Twitter, CenturyLink was all over the problem, tweeting that they could help him if he would just direct message him. He obliged, only to be sent through the same maze once more after being ignored after some weeks. The final response, after CenturyLink had wasted John’s time was, “We don’t provide power cords for the phone. I apologize.”

He Had to Let the World Know