On November 27th, the Chattanooga area was pelted with rough storms. According to the city's Electric Power Board (EPB) spokesman John Pless, the utility smart-grid kept the lights on for 90 percent of the city’s electricity users who would have otherwise experienced an outage. A smart-grid detects where damage occurs and allows the network to self-heal when possible, often in seconds and undetected by electricity users.

"Smart grid automation either prevented or automatically restored more than 23,000 customer outages, with almost 2,100 customers experiencing outages of greater than five minutes," Pless said.

In addition to the security of maintaining electric service during severe weather, businesses lose productivity when the power goes out. By 2014, EPB officials estimated the technology had saved local businesses approximately $50 million in two years; it had reduced outages by 60 percent. Since then, they have worked with the Oak Ridge National Laboratory to get maximum efficiency from the EPB smart-grid.

Harold DePriest, retired President and CEO of EPB, spoke with Christopher recently in episode #230 of the Community Broadband Bits podcast. During the conversation, Harold talked about how the smart-grid has positively impacted the community:

This is the transcript for episode 230 of the Community Broadband Bits Podcast. Harold DePriest of Chattanooga, Tennessee, describes his role in building the fiber network in the city. This is an in-depth interview of over an hour in length. Listen to this episode here.

Harold DePriest: This fiber system will help our community have the kind of jobs that will let our children and grand children stay here and work if they want to. That is the biggest thing that has happened.

Lisa Gonzalez: This is episode 230 of the community broadband bits podcast from the Institute for Local Self-Reliance. I'm Lisa Gonzalez. Chattanooga, Tennessee has been profiled in dozens of media outlets. It's a community reborn from one of the dirtiest cities in America, to what is now an economic development powerhouse. The city's publicly owned fiber optic network provides high quality connectivity that attracts businesses and entrepreneurs, but getting to where they are today did not happen overnight. In this episode, Chris has an in depth conversation with Harold DePriest, one of the men behind bringing fiber optics to Chattanooga. He's retired now, but as president and CEO of the electric power board, he was involved from the beginning. Harold describes how the electric power board made changes both inside and out, and went from being just another electric utility, to one that's considered one of the best in customer service in the country. The interview is longer than our typical podcast, but we think it's worth is. Now here are Chris and Harold DePriest, former CEO and president of the electric power board in Chattanooga, Tennessee.

Christopher Mitchell: Welcome to a community broadband bits discussion. A long form discussion, a little bit different from what we normally do, with someone that I have a tremendous amount of respect for, Harold DePriest. Welcome to the show.

Harold DePriest: Thank you. It's good to be with you Chris.

With charming cornfields and bustling cities, Iowa is a Midwest hub of community networks. Harlan, the county seat of Shelby County, is located in west central Iowa. About 5,400 people live in the town, situated along the West Nishnabotna River. Back in the ‘90s, Harlan was one of several Iowa towns that built their own cable networks to deliver video and Internet services. In August, Harlan Municipal Utilities (HMU) announced it will continue upgrading to fiber, a project they started in 2012. Upon completion in early 2017, much of the town will have Internet access via fiber.

The Present: 2016-2017 Fiber Project

HMU announced the project on their website in early August. For more details, we spoke with Director of Marketing, Doug Hammer, previously a guest on our Community Broadband Bits podcast. 

During the fiber expansion, HMU will build out to the southern half of town, which is bounded by Highway 44 to the north, Highway 59 to the west, and the river to the east. The utility also intends to build out slightly north, into the center of town. The project will take approximately six months to complete. 

First, HMU will install conduit, the reinforced tubes which hold the fiber, to all their electric, gas, and water customers along major roads. Then, in the first quarter of 2017, they will bring fiber to homes and businesses. [Update: Those homes and businesses already receiving telecom services. Fiber to non-telecom customers will be connected if the property adds telecom services or when advanced metering applications are launched.]

The Past: Projects and Paperwork

By 1997, HMU was providing Internet service via a Hybrid Fiber-Coax (HFC) network. They financed the network with a grant from the Commerce Department and utility revenue bonds. Committed to affordable, high-quality service, the utility began to install fiber in certain areas in the north [Update: the northwest portion] of town in 2012.

EPB customers love the fast, affordable, reliable Internet access they get from their muni and they appreciate the way its smart-grid helps them save money on their electric bill. According to a new J.D. Power report, their municipal utility is also the highest rated mid-size utility in the South for customer service and reliability.

Double Honors

Just a month ago, Consumer Reports magazine rated EPB the best TV and Internet access utility in the county for customer satisfaction, as chosen by a reader survey. The J.D. Power report went on to rank EPB number two in the country in the category of municipal or investor-owned electric utility.

The Times Free Press reports that in 2015 EPB Fiber Optics earned a net income of $23.5 million while the electric division earned $3.5 million. EPB President David Wade said that the smart-grid has reduced power outages by 60 percent and contributed to customer satisfaction by enhancing reliability of the system.

"The lesson that utilities can learn from other high-performing service providers is that to excel you need a culture that puts customers and employees first," said John Hazen, senior director of the utility practice at J.D. Power. "And because customer expectations continue to increase, you need to have a mindset of continuous improvement to keep up."

It looks like EPB has that lesson committed to memory. From the Time Free press article:

EPB Chairman Joe Ferguson said the favorable grades from EPB customers reflect the utility's local ownership, public service and management focus on serving the customer.

"We Speak French, Eat Crawfish, and Have the Fastest Broadband in the World." 

Terry Huval's fascination with fiber started with the fiber on his fiddle strings, so it's pretty appropriate that he regailed Christopher with his skills during this Community Connections episode. 

In the previous episode you heard from former Mayor, Joey Durel about overcoming controversy and Lafayette's LUS Fiber.

In this episode, Huval emphasizes why ownership is so important for cities to control their fiber infrastructure. He also touches on the other benefits of the public fiber network: faster response for outages, better connectivity for public safety and traffic control, and more than $13 million in cost savings for residents and businesses!

We hope you enjoy!

Business and residential electric customers in Bristol, Tennessee are experiencing shorter power outages thanks to recent upgrades to the city’s municipal fiber-optic network. And collectively, that represents annual savings of about $6 million for electric users, according to the CEO of the Bristol Tennessee Essential Services (BTES):

In an opinion piece for the Bristol Herald Courier newspaper, BTES CEO Mike Browder, said a recent upgrade to the electric system, which uses the city’s fiber-optic network, has helped cut power outage time by 35 percent:

“Our goal is less than 60 minutes average outage time per year per customer. In 2015, we exceeded that goal, reducing our outage time to 34 minutes per customer.”

According to BTES' About Us page, customers who lose power can depend on the smart grid to alert the utility to any outages:

Those customers with fiber services to their homes have automatic power outage detection, meaning that they do not need to make a telephone call if their power goes out. In addition, the system provides automatic meter reading and theft detection.

Browder offered this example in his piece:

"BTES recently had an outage that caused half of The Pinnacle, including Bass Pro Shops and Belk, to lose power. Using the fiber optic system, the BTES electric system automatically opened one switch and closed three more in sequence while testing each section of line. All of The Pinnacle had service restored in less than one minute!"

Bristol’s Smart Network

Reducing outage time is among a number of benefits that Bristol's 26,000 residents and its local businesses are enjoying from the city’s municipal fiber network, which it launched in 2005. The city also uses the infrastructure for fast, reliable, affordable connectivity in the community.