As we emphasize time and time again, communities build their own networks because they have to, not because they want to. North Carolina's Fibrant network in Salisbury is no exception and a recent technical headache is a reminder that no network is built without problems developing.

Fortunately, Salisbury's strong reputation for providing great, local customer service is helping as it deals with service interruptions that are the fault of the gear that runs the network. 

According to an Emily Ford article in the Salisbury Post, there have been several outages this month. While some outages are attributed to unreliable access gear, the city is still investigating to determine what other factors continue to cause problems. The network currently serves 2,160 subscribers, with 220 of them being commercial customers.

A November 9th Post article on an earlier outage, noted the problem with faulty equipment. A statement from Fibrant General Manager Mike Jury also attributed the outage to a lack of redundancy, which has since been repaired.

While Zhone has been the access gear supplier, Fibrant is now testing Calix equipment. Calix has long been a favored choice among community networks and has a very solid reputation. This is a reminder to communities of the importance of due diligence in choosing vendors -- make sure to talk to other community networks about their experiences with vendors. All equipment is subject to failure, so a key question should be how quickly different vendors respond with solutions to problems.

This technical problem comes on the heels of political problems as Salisbury has been targeted by Time Warner Cable for attacks. Readers will recall how Time Warner Cable successfully pushed the Legislature to pass H129 in 2011, a bill to neutralize publicly owned networks. 

Even though there have been recent outages, more people continue to take the service than to drop it. From the Ford article:

The week before the outage, 23 new subscribers signed up.

MI-Connection, the North Carolina community-owned network serving Davidson, Cornelius, and Mooresville, is upgrading network speeds and unveiling a new marketing campaign. MI-Connection was formed when a few towns north of Charlotte purchased the old, dilapidated Adelphia cable network out of bankruptcy and began rehabbing it.

According to David Boraks of the DavidsonNews.net:

The company on Dec. 10 will begin selling a new top speed internet service tentatively called “Warp Speed Broadband,” though the name could change. It will offer 60 mbps downloads and 10 mbps uploads. Customers can get it for $80 to $100, depending on whether they bundle it with TV and telephone.

Existing customers also will get faster speeds Dec. 10, at no extra charge (Download speed x upload speed): 8×4 becomes 10×5, 12×4 becomes 15×5, 16×4 becomes 20×5 and 20×4 becomes 30×10.

Notice that this community network offers faster upstream speeds than most privately owned cable networks -- because they recognize the importance of empowering subscribers rather than hoping they will just consumer video and do little else.

The DavidsonNews.net article also covered MI-Connection's last quarter financial audit report. The network has faced chronic financial problems but things continue to improve. From the article:

The financial report for the quarter that ended Sept. 30 showed that the company grew revenues in all three of its businesses – cable TV, telephone and internet. Altogether, revenues were up 6.5 percent from the first quarter a year ago, to $4,114,992. Expenses fell 8.7 percent, in part because of savings on what the company pays its high-speed internet providers.

The company’s earnings from day-to-day operations continued to grow.

The Economic Development Conference Series' first event, Community Fiber Networks, is scheduled for November 8 - 9, 2012, in Danville, Virginia. Dates and locations for later events will follow. The series is being produced by Broadband Communities Magazine. Danville is near the border with North Carolina.

Christopher Mitchell and a long list of industry experts will be presenting on a wide range of topics at the Institute for Advanced Learning and Research in Danville.

Leaders in all areas of the Advanced Broadband Network industry will be sharing their findings and expertise. Danville was chosen because it is a true success story. By using their fiber network as a catalyst for economic development, Danville transformed itself. For years it was a struggling textile town but is now a highly desirable destination for businesses and individuals seeking advanced telecommunications services.

Christopher will be talking on Thursday, November 8th, on "Winning Community Initiatives." Friday, November 9th, he will present as part of the panel on "Innovative Financing Methods." The full agenda for the conference is available to help you plan your schedule.

From the press release:

THIS IS THE FIRST conference of its kind in this country - an event devoted entirely to the relationship between a community's economic vitality and the presence of advanced broadband networks. Nations around the world have recognized this powerful linkage and responded to it - as have a growing number of communities in the United States.

Each event in this new conference series will be held in a city with an advanced broadband system.

Each event will have an impressive array of speakers whose mission will be to help attendees evaluate the options and opportunities and develop the optimal, affordable solution for their communities.

North Carolina infamously became the 19th state to enact barriers to community broadband, but we wrote about a loophole to it last year - communities can provide services for free without interference from the state capital. And starting last year, Newton, with 12,968 residents, began offering free Wi-Fi among 48 blocks and has plans to expand.

The city leaders were looking for ways to revitalize downtown. Jason Clay, the City IS Director, wanted to provide free outdoor WiFi as a way to get residents out and into the heart of the city.  He had explored the possibility in the past, but the high cost was always a barrier. Initial estimates were between $50,000 and $150,000 to install free Wifi.

Clay put in time researching  the products that would work for their situation. Rather than pay a consultant to do radio frequency and engineering studies, he did the work himself. By shopping directly with Meraki and Ubiquiti, Clay found significant savings. He even enlisted the help of the city's electrical crew and Information Services staff to install the needed devices. Where did they put the equipment? On city poles and water towers. Free WiFi in Newton is truly an initiative fueled by ingenuity, determiniation, and some elbow grease. From Joe DePriest's Charlotte Observer article written when the network went live:

"I knew the equipment was out there and that we had to find out which one fit our needs," Clay said. "So I kept digging and researching, trying to take the mystery out of it. When you take the mystery out of anything, it's usually just a lot of smoke and mirrors anyway. I kept at it. And we came up [with] some pretty cool stuff."

In a September city press release:

According to a report by the National Institute on Money in State Politics, Dialing Up the Dollars: Telecommunication Interests Donated Heavily to NC Lawmakers, Republican lawmakers and those who held key leadership positions, sponsored the bill, and/or who voted in favor of the bill received considerably more campaign contributions from the telecommunication donors than did their colleagues. For example, lawmakers who voted in favor of HB 129 received on average 76 percent more than the average received by those who voted against the bill. The four primary sponsors of the bill received an average of $9,438 each, more than double the $3,658 given on average to lawmakers who did not sponsor the bill.

Thom Tillis, who became speaker of the house in 2011, received $37,000 in 2010–2011 (despite running unopposed in 2010), which is more than any other lawmaker and significantly more than the $4,250 he received 2006–2008 combined. AT&T, Time Warner Cable, and Verizon each gave Tillis $1,000 in early-mid January, just before he was sworn in as speaker on January 26. Tillis voted for the bill, and was in a key position to ensure it moved along the legislative pipeline.

New Hanover County and The City of Wilmington do not plan to charge people to use the WiFi capability made possible by the new network. As long as the service is free neither they nor other municipalities deploying the technology are likely to run afoul of anti-municipal network legislation that has been adopted in some areas.

According to the FCC, these vacant airwaves between channels are ideal for supporting wireless mobile devices. The FCC named the network “super Wi-Fi” because white spaces are lower frequency than regular Wi-Fi and, therefore, can travel longer distances. New Hanover County is deploying the super Wi-Fi in three public parks, starting with a playground area at Hugh MacRae Park on Jan. 26, followed by Veterans Park and Airlie Gardens. Other locations in Wilmington, N.C. — located in the county — will also have access to the new network.

"The private sector is handling this exceptionally well," Rogers said. "What they don't need is for a governmental entity to come in and compete with them where these types of services already exist.