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Content tagged with "telephone"Displaying 41 - 50 of 66
Verizon Engaged in IP Transition With No Rules: Where is the FCC?
Public Knowledge, The Utility Reform Network (TURN), and a long list of other public interest groups, recently filed a letter with the FCC urging the agency to launch an investigation. Specifically, the alliance asks the FCC to look into reports that Verizon is forcing customers to move from copper lines to fiber IP-based service. From the letter:
The Commission must begin investigating this issue quickly, lest inaction send carriers the message that abandoning customers in violation of their legal obligations is acceptable. Delay will only lead to carriers hanging up on more customers at a time when basic communications service is more important than ever.
In California, New York, New Jersey, and DC, large corporate carriers such as Verizon, AT&T, and Frontier are not maintaining traditional copper lines. Public Knowledge and TURN note in their letter that in Maryland, the state's Office of the People's Counsel found that "Verizon routinely migrates customers from the copper network to unregulated services with inadequate procedures for customer notice and consent."
We noted last summer that Verizon faced criticism for transitioning residents in the Catskills and in New York City to VoiceLink without disclosing the full limitations of the service. This was the tip of the iceberg. Verizon has failed to repair copper lines when requested. People in some areas of New York City have been told they must upgrade to FiOS in order to get phone service. There are even some customers who have been told they cannot order stand alone telephone service.
Because IP-based services are not yet regulated, carriers will not be obliged to provide services to everyone or to maintain communications infrastructure as they must with copper lines.
The full text of the letter [PDF] and exhibits [PDF] provide details on Verizon's purposeful neglect of existing copper lines, customer service tactics to push customers on to IP services, and more about the company's nation-wide strategy. From the letter:
Charlotte Media Eyes Salisbury's Fibrant
WSOC TV in Charlotte recently looked at Salisbury's four-year-old Fibrant network. Reporter Tenikka Smith investigated what a municipal network could do for Charlotte. Charlotte is also one of the communities working with Google in hopes of having it expand to them. That interest has led AT&T to consider updating its comparatively pathetic DSL services as well.
Smith spoke with a Salisbury small business owner who switched to Fibrant in 2010. Rick Anderson-McCombs of the Sidewalk Deli noted fast speeds and high quality voice service from Fibrant. According to Anderson-McCombs' mother, Angenetta Dover, the deli also saves $30 - $40 per month compared to past service with the local incumbent. Dover also uses the service at her home and notices a significant improvement:
"Even (the) lowest speed and slowest speed is super compared to what we used to have to do," she said.
Robert Van Goen from Rowan County's economic development coalition, Rowan Works, believes a municipal network could be a smart investment for Charlotte. The network tells potential job creators that a community is "prepared to do business for the next 10, 15, 20 years and compete in the global marketplace."
WSOC TV compared prices; they found Time Warner Cable and AT&T offered basic triple-play bundles - up to 6 Mbps download - for $79 per month. Upload speeds, the real test for businesses, are typically much slower. Fibrant's lowest tier triple-play bundle offered 20 Mbps symmetrical service for $97 per month.
Saving money for better service is always a winning strategy. Local businesses often consider other benefits from municipal networks; Anderson-McCombs told Smith his motivation reached beyond financials:
Home Security Firm ADT Opposes Kentucky Bill to Eliminate Landlines
In February, we reported on another attempt by AT&T, Windstream, and Cincinnati Bell, to eliminate plain old telephone service (POTS) in Kentucky. According to Mimi Pickering from the Rural Broadband Policy Group, AT&T's SB 99 is quickly moving ahead and may even be up for a full House vote at any time.
Kentucky has fought to save its landlines for three years in a row. Many of us only think of landlines as a way to speak with loved ones, but for the isolated, elderly, and those that face daily health hazards, a landline is also a lifeline.
We recently learned that home security firm ADT submitted a letter opposing the passage of SB 99 because many business and residential customers rely ADT's technology designed for traditional landlines. Even thought the letter is dated March 4th, it only recently came to light. The letter states:
Many of our customers, like the one who alerted ADT to this bill, rely on POTS to carry alarm signals to and from monitoring companies like ADT. Some also use POTS for their Personal Emergency Response Systems (PERS) and medical alert services. ADT accepts that the transition from POTS is a natural progression towards new technology, and is actively working to develop best processes and an acceptable timeline where POTS is discontinued; however, the safety of everyday Kentuckians could be jeopardized if this is not done in a pragmatic, thoughtful way.
Kentuckians can weigh in on this bill by calling the toll free message line at 800-372-7181 and tell House leadership and their legislator to oppose SB 99.
Big Incumbents At It Again In Kentucky; Mimi Pickering in the Richmond Register
Yet again, lobbyists from AT&T, Windstream, and Cincinnati Bell are lobbying state elected officials under the false guise of improving communications in Kentucky. In a Richmond Register opinion piece, Mimi Pickering from the Rural Broadband Policy Group revealed the practical consequences of Senate Bill 99.
Republican Senator Paul Hornback is once again the lead sponsor on the bill. As usual, backers contend the legislation moves Kentucky communications forward. Last year, Pickering and her coalition worked to educate Kentuckians on SB 88, that would have eliminated the "carrier of last resort" requirement. We spoke with Pickering about the bill in Episode #44 of the Broadband Bits podcast. They had a similar fight in 2012.
In her opinon piece, Pickering describes the practical effect of this policy change:
It would allow them to abandon their least profitable customers and service areas as well as public protection obligations. But it is a risky and potentially dangerous bet for Kentuckians. Kentucky House members should turn it down.
Everyone agrees that access to affordable high-speed Internet is a good thing for Kentucky. However, despite what AT&T officials and their numerous lobbyists say, SB 99 does nothing to require or guarantee increased broadband investment, especially in areas of most need.
AT&T Kentucky President Hood Harris claims that current Kentucky law prevents the company from investing in new technology. As Pickering points out, AT&T refused to build in unserved areas when offered federal funds. Those funds came with minimum obligations; AT&T was not interested.
Webinar on IP Transition from Public Knowledge and Center for Media Justice
Public Knowledge and the Center for Media Justice have an eye on the transition from traditional copper landline telephone service to Internet-protocol services. As we move forward, both organizations continue to educate citizens on telecommunications policy and how it can affect us.
On December 12, at 2:00 p.m. EST, both groups will collaborate for a webinar on the transition. What's the Hang Up: A Webinar to Understand the Phone Network Transition and Defend Your Communication Rights, will offer info on the transition and will introduce participants to the "What's the Hang Up" toolkit, designed to help consumers get involved as we move forward. Presenters will be Stephani Chen, Amina Fazlullah, and Sean Meloy.
From the webinar announcement:
The largest telephone companies in the U.S. have announced they want to upgrade the technology that delivers phone service to an all internet-protocol (IP) based telephone network. The telephone has made universal communications possible keeping families connected, becoming a lifeline in times of crisis, and an economic engine for small businesses.
In order for our communities to continue to experience the benefits of the telephone, we must get involved. Over the coming months the Federal Communications Commission and other government agencies will be considering how to roll out this transition.
You can register online for the presentation. For some great information on the transition, listen to Chris interview Harold Feld from Public Knowledge in episode #52 of the Broadband Bits podcast.
Franklin County, Alabama, Task Force Investigates Internet Options
“The Internet has become an important as having electricity and water,” said Cole, an extension agent in Franklin County. “For our businesses to attract customers and to attract other businesses to come in here, we have to have broadband Internet access.”But it turns out that they don't even have access to modern telephones in some instances:
Some Franklin County residents have access to dial-up Internet, which is slower than broadband high-speed Internet service. However, some Franklin residents still have a “party line” for phone service.Who has refused to invest in these exchanges? AT&T is the major provider in the area (followed by CenturyLink) and it came to a Task Force meeting to talk about what "needs to be done to bring high-speed Internet to the county." Unfortunately the report doesn't note what the ideas were but we would be surprised to learn it doesn't involve some form of federal or local subsidy to get AT&T to invest in this area. There is not much profit to be made, so AT&T is more likely to push these people into expensive 4G LTE wireless solutions than anything that would compete with modern connections. This is not the first such meeting - as noted by a previous article:
Commission Chairman Barry Moore said meetings were previously held to discuss the lack of high-speed Internet, but nothing materialized.When it comes to local governments solving their problems by investing in themselves, AT&T falls over itself to stop them - even if it means an area will remain unserved. We read of a conservative Republican holding out hope for federal grants to subsidize such a project.
In addition, Kreg Kennedy, a district field representative for U.S.
Crap Cable Threatens Cloud Services
As a patriotic American, I find the current political atmosphere where telecom lobbyists set the agenda to be a nightmare. All over the world, high-end fiber is being deployed while powerful monopolies in the United States work to prevent it from coming here. Some of those monopolies are even drafting "model legislation" to protect themselves from both community broadband and commercial competition.He nails a number of important points, including the absurdity of allowing de facto monopolies to write the legislation that governs them. However, Andew Oliver's article is a bit muddled on the issue of "monopoly." I have argued with several people that the term "monopoly" has historically meant firms with large market power, not the more stringent definition of "the only seller" of a good. It is not clear how Oliver is using the term. Because of this confusion, you can come away from his piece with the firm idea that it is primarily government's fault we have a duopoly of crap DSL and less crappy cable. He repeatedly says "state-sponsored monopolies." However, no local or state government may offer exclusive franchises for cable or telecom services and the federal government hasn't officially backed monopolies for decades. This is a key point that many still fail to understand - a majority seem to believe that local governments bless monopolies when local governments actually are desperate for more choices. This is why they fall all over themselves to beg Google to invest in their community or they build they own networks (over 400 communities have wired telecom networks that offer services to some local businesses and/or residents). Poor laws and regulations have helped the massive cable and telephone companies to maintain their status - that is why they spend so much on lobbying and political contributions at all levels of government.
Verizon Caught Forcing Customers to Take Voice Link Service Across New York
The war over keeping copper alive rages on in New York with more stealthy antics from Verizon. Stop the Cap! now reports that, rather than wait for a hurricane to take out the copper lines in the Catskills, it will quietly shift seasonal home owners to VoiceLink as they request reconnection. Stop the Cap! also published a letter [PDF] from the Communication Workers of America (CWA) who allege Verizon has also been installing VoiceLink in the City.
We recently visited this drama with Harold Feld from Public Knowledge on Broadband Bits podcast #52. He and Christopher discussed the issue as it applies to Fire Island in New York and Barrier Island in New Jersey. Verizon has permission from the New York Public Services Commission (NYPSC) to use the VoiceLink product in place of copper wires on a temporary basis as a way to get service to victims of Hurricane Sandy. Seven months is a long time to go without phone service.
Our readers know that VoiceLink short changes users, especially those that rely on phone connections for Life Alert, want to use phone cards, or want the security of reliable 911 service. Feld also noted in his Tales from the Sausage Factory blog, that Verizon was rumored to be making secret plans to expand VoiceLink well beyond the islands, regardless of the limitations of the NYPSC order.