Fast, affordable Internet access for all.
To make sure the broadband service is clearly expressed, the Broadband Truth-in-Labeling disclosure should be standardized to comprise several typical elements as indicators of broadband service quality, such as minimum expected speed and latency to the ISP's border router (where the ISP connects to the rest of the Internet) and service uptime. These minimum assurances will be supported by the ISP as guarantees in the delivery of broadband services, backed by technical support and service charge refunds or credits. In addition to the description of minimums being guaranteed of the service, the disclosure should include all applicable fees, a common description of the technology used to provide the services, any service limits such as a bandwidth cap or the application of any traffic management techniques, the length of the contract terms, and a link to all additional terms and conditions. Requirements should be established for disclosing any highly objectionable or surprising terms such as arbitration restrictions or information or data selling.
[Updated Report] Shopping for Broadband: Failed Federal Policy Creates Murky Marketplace
In November, the Institute for Local Self-Reliance published a report examining the transparency practices of Internet Service Providers (ISPs).
New Report: Failed Federal Policy Generates Customer Frustration in Broadband Marketplace
A new report from the Institute for Local Self-Reliance (ILSR) examines Internet Service Providers’ (ISPs) transparency — or lack thereof — around the Internet service packages they offer. Shopping for Broadband: Failed Federal Policy Creates Murky Marketplace finds that locally-controlled broadband networks are the most transparent around key service details. Large ISPs, on the other hand, are more likely to make information like upload speed and pricing difficult or impossible to find.
The Broadband Market is Broken: Don't Fall for Lobbyist Lies
We’ve all been lied to, but when we’re lied to by those we rely on, it’s the worst. Right now, we are all subject to a lie about our Internet access. That lie is rooted in the idea that the best way to move forward is to allow the free market to dictate our access to the Internet, along with the quality of services, privacy protections, and competition.
Transcript: Community Broadband Bits Episode 250
This is the transcript for episode 250 of the Community Broadband Bits podcast. Gary Reback, author of Free the Market: Why Only Government Can Keep the Marketplace Competitive, joins the show to discuss antitrust law.
Infographic: The Market Has Spoken. The Market Is Broken.
Help For Local Charities From BT In Vermont
Burlington Telecom has popped up on our radar before as one of those munis that goes the extra mile for the community. They’re at it again this holiday season as they pledge to help support local charities.