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Nimble Customer-centric Approach Sets Ting Apart - Community Broadband Bits Podcast 357

In early April while Christopher was at the 2019 Broadband Communities Summit in Austin, he recorded a series of interviews for the podcast. We’ve been sharing them over the past two months. This week we’re presenting his conversation with Director of Market Development and Government Affairs Monica Webb and Vice President for Networks Adam Eisner from Ting.

In addition to giving us a quick history about the Canadian company that provides Internet access, mobile phone service, and other services, Monica and Adam describe how the company’s culture that focuses on customers has been a driving force behind their success. Christopher asks Monica and Adam about the different models that Ting is using in its efforts to bring high-quality connectivity to places like Westminster, Maryland; Sandpoint, Idaho; and now Fullerton, California. Our guests describe how the company’s startup culture, emphasis on branding and marketing, and hyper local approach has assisted them with becoming and integral part of different communities and in developing unique partnerships. 

Monica and Adam also share some of the lessons they’ve learned in working with municipalities. While places vary widely in character, there are some actions every local community can take that help expedite deployment, especially with regard to preparation of permitting processes and related matters. The sooner a network is constructed and launched, the sooner local residents and businesses are enjoying high-speed Internet access.

This show is 28 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed

Transcript below. 

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Arne Huseby for the music. The song is Warm Duck Shuffle and is licensed under a Creative Commons Attribution (3.0) license.

"Go West, Young ISP!" Ting Moving Into Centennial, Colorado

What do Maryland’s Westminster; Sandpoint in Idaho; Holly Springs, North Carolina; Charlottesville, Virginia; and now Centennial, Colorado, all have in common? Ting's "crazy fast fiber" Internet access.

In a press release, the Toronto Internet Service Provider (ISP) announced that as of today, it is taking pre-orders to assess demand in Centennial. The results will determine if the company will take the next step and offer Fiber-to-the-Home (FTTH) Internet access to Centennial’s 107,000 residents and its local businesses. Ting estimates residential symmetrical Gigabit Internet access (1,000 Megabits per second download and upload) will cost approximately $89 per month; business subscriptions will cost about $139 per month. According to the Ting blog, they are also planning to offer a low-cost option of 5 Megabits per second (Mbps) symmetrical Internet access for $19.99 per month.

All Part Of The Plan

In March, the city released the results of a feasibility study and published its Master Plan, which included investing to expand the city’s existing network of more than 50 miles of dark fiber. Ting is the first provider to offer services via the infrastructure.

Once it is established that a sufficient demand exists for Ting’s symmetrical Gigabit Internet access, construction to specific areas of town will begin.

Mayor Pro Tem and District 4 Council Member Charles “C.J.” Whelan said:

“Crazy Fast” Connectivity Expands in Westminster, Maryland

Gigabit Internet access will soon be reaching more residents in Westminster. The high-speed municipal fiber-to-the-home (FTTH) network in Maryland will soon add more than 2,000 new homes to the network map.

The Incredible Expanding Network

The network is a product of a public-private partnership with telecommunications company Ting. The expansion provides more evidence of the continuing success of the network in this city of just under 19,000 people about 35 miles northwest of Baltimore.

The network was originally planned as a pilot project confined to small, select areas of Westminster, but high demand prompted community leaders to broaden the reach of the project. Eventually, Westminster budgeted for citywide infrastructure.

City Manager of the Ting project, Valerie Bortz, recently said of the network "we are super busy and happy with our progress.” In October 2015, the city released an RFP calling for bids from contractors to provide maintenance on the expanding network - more proof of the city's commitment to ensure the network’s growth and success.

More Money, More Fiber

Ting! Holly Springs, NC to Get a Gig

While Google Fiber and AT&T focus on the large cities of the Research Triangle of North Carolina, the small town of Holly Springs is pursuing a third option. 

Holly Springs will be the third town to see Ting’s “crazy fast fiber Internet.” After a successful foray into the U.S. mobile service market, the Toronto-based company Ting has started to provide Internet service by partnering with local governments. Ting will offer 1 Gbps in Holly Springs by building on the town’s $1.5 million municipal fiber network. 

Muni network restricted by state law

Holly Springs, with a population of almost 30,000, has worked hard to improve its connectivity. In mid-2014, they completed a 13-mile fiber Institutional network (often called an “I-Net”) to connect the municipal buildings and other public institutions, such as schools and hospitals. 

Unfortunately, when business and residents wanted to connect to the network, a North Carolina state law prevented the town from providing Internet services directly.  As it became obvious that Google Fiber would not pass through the town, leaders worked with a consulting company to try to draw in a private Internet service provider (ISP).

Ting! Innovative Partnerships

The locked-up potential of that fiber helped attract Ting. The municipal network's unused fiber will function as a backbone for Ting to deploy its own last-mile infrastructure, which will provide connectivity directly to homes and businesses.

Ting Delivering FTTH Is Great News for Community Fiber - Community Broadband Bits Episode 134

In recent weeks, we have been excited to see announcements from Ting, a company long known for being a great wireless provider (both Lisa and I are customers), that is now getting into FTTH deployments. The first announcement was from Charlottesville where it acquired another company. Last week they announced a partnership with Westminster, Maryland

This week we interview Elliot Noss, CEO of Tucows, which is the parent of Ting. Elliot has long been active in preserving and expanding the open Internet. We discuss many issues from Ting's success in wireless to cities dealing with permitting and access in rights-of-way to Ting's willingness and enthusiasm to operate on municipal fiber open access networks. We finish with some musings on upcoming over the top video technologies like SlingTV from Dish. Both Elliot and I are presenting at the upcoming Freedom to Connect event in New York City on March 2 and 3rd. 

This show is 27 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Persson for the music, licensed using Creative Commons. The song is "Blues walk."

Ting to Offer Fiber Internet Service in Charlottesville

Comcast may be an ISP Goliath, but a new David will soon move to Charlottesville. Tucows Inc., recently announced that it plans to begin serving as an ISP in the area and will eventually expand to other markets.

In a Motherboard article, CEO Elliot Noss said:

"At the simplest level, we'll be offering a lot more product for the same price, and a much better customer experience. We want to become like a mini Google fiber."

The company began in the 1990s and is known for registering and selling premium domain names and hosting corporate emails accounts. Two years ago they ventured into wireless cell service and were immediately praised for their top notch customer service and no-frills billing. Tucows promises to fill the customer service gap left by incumbent Comcast, one of the most hated companies in America.

Tucows will operate its Internet service under its cellular brand, Ting. It will take over existing fiber infrastructure owned by Blue Ridge InternetWorks and will begin serving customers as early as the first quarter of 2015. Ting hopes to be able to charge less than $100 per month for gigabit fiber service. Comcast charges $90 per month for 50 Mbps and CenturyLink charges $40 per month for 10 Mbps in Charlottesville.

As far as "fast lanes" go? From the Motherboard article:

Noss said that the company is dedicated to net neutrality as a "sensible business practice" and said "it's our responsibility to make sure content like Netflix is fast on our network. We're not looking for content providers to pay us in a double-sided fashion."

Ting reaffirms that philosophy on the Ting Blog:

Tucows believes very strongly in the open Internet. Up until now, there wasn’t a whole lot we could do but educate, agitate and contribute. Getting into fixed access, owning our own pipe, is an opportunity for us to practice what we preach when it comes to the open Internet and net neutrality.