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Your Choice: Cable Monopoly Tricks or Muni Fiber Treats?

Christopher Mitchell

on Thu Oct 29, 2015

Happy Halloween!

Trick or Treat - Subscriber reviews edition!

View a larger version of this graphic here [pdf]. Stay up to date on community networks with our newsletter!

By on Mon Oct 26, 2015

Chattanooga EPB has selected two new winners of its "Fibervention" campaign. We introduced you to Ms. Martha in August; during September and October, the winners were the Rolles and a student named Monica.

Winners, nominated by a "Fiberventionist," receive three months of free EPB fiber optic service, a Roku online streaming player, and several other cool gifts. The Rolles also received a new laptop and Monica received a new TV.

Here are their stories and Fibervention videos:

Chris and Dorothy Rolle are making a difference in Avondale, one child at a time. Every morning, they arise at 4 a.m. to help provide a nutritious breakfast, healthy snacks and school supplies for nearly 100 children who gather at the bus stop across the street. EPB staged a one-of-a-kind Fibervention to give them a helping hand. Together we can all be neighbors helping neighbors.

A full time nursing student working her way through college, Monica needed faster Internet in order to download class materials and complete Web-based assignments. Her Internet speeds were so slow and inconsistent that Monica was forced to do her homework at a friend’s house with EPB Fi Speed Internet. Monica kept saying she wished she had Internet that fast and reliable so her good friend nominated her for an EPB Fibervention. And now Monica has the Gig – the nation’s fastest Internet.

By on Sat Aug 8, 2015

If you are lucky enough to live in a community where you have a municipal network as a provider, you already know they often go the extra mile to serve customers. However, they don't always market as well as the incumbents, something that is starting to change with naturally viral ads. Enter Chatanooga's "Fibervention" campaign.

The campaign encourages current subscribers to nominate non-suscribers for a gift package:

Three months of FREE EPB Fiber Optics service
Three months of FREE Smart Network or Smart Network Plus service
A Roku online streaming player
Six months paid subscription to Netflix
$100 iTunes gift card
EPB branded gear

They have even created this video, highlighting all the reasons why EPB is so much better than the competition:

As a follow up, EPB released a second video showing the installation at the home of Ms. Martha, the first winner.

With winners like Ms. Martha, this campaign is sure to draw some attention. If you pay attention, you'll see Chase, an actual EPB installer that has become very popular around the community, with some people actually requesting he specifically install their service. At a conference awhile back, many of us assumed in an early ad that he was from a stock photo, but he is real.

Happy Friday! New Funny or Die Video Spoofs Cable TV Bundles

By on Fri May 15, 2015

Funny or Die offers up a new video, If Everything Was Bundled Like Cable, starring David Koechner. None of us like paying for stuff we don't use, and television channels are no exception. Here are some examples of that same model as it applies to other everyday activities.

"I don't like your way! Fix it!"

Given all the horrible experiences people have had over the telephone with massive cable companies, it isn't clear that one can design a skit to parody such a conversation. Each time someone calls one of these companies is a parody in and of itself. However, given that this is a holiday week, we decided to have some fun and record two such conversations using some of real interactions we have had.

The first call is reflective of many attempts we have had in trying to ascertain prices for common services from cable and telephone companies. The second call, starting at about 10:30 into the show, involves someone calling in to have a repair scheduled, this was inspired by and fairly closely mimics what he went through after a neighbor's tree fell on his cable line, severing it from his house.

Just before posting this show, a colleague shared a hilarious comic from Pearls and Swine covering cable sales practices. Next week, we will have a year-end conversation that itself ends with some predictions for 2015. After that, we will back to normal guests and our normal format. Enjoy the holidays!

This show is 15 minutes long and can be played on this page or via Apple Podcasts or the tool of your choice using this feed.

Transcript below.

We want your feedback and suggestions for the show-please e-mail us or leave a comment below.

Listen to other episodes here or view all episodes in our index. See other podcasts from the Institute for Local Self-Reliance here.

Thanks to Dickey F for the music, licensed using Creative Commons. The song is "Florida Mama." We also use a dial tone sound in this recording from Sound Bible.

By on Fri Nov 14, 2014

Opelika Power Services (OPS) began offering FTTH services to the community in mid-October, reports the Opelika-Auburn News, and demand is intense. Anticipation has been high since construction began in 2010. Dave Horton, OPS Director, told the News:

“We had a line of customers waiting at 7 a.m., and we don’t open until 8.”
…
“The calendar is full,” [Communications Manager June] Owens said. “We’re booked through November and into December. ... We’re trying to do about 20 (installations) a day.”

At this time, OPS serves most single-family properties. There are a few apartment complexes and mobile homes that were built after fiber was planted that also have service.

Regular readers will recall that Charter launched an astroturf campaign in Opelika when it announced it was interested in a network for smart-grid and connectivity purposeds. Fortunately, the voters in Opelika were savvy and interested in taking ownership of a fiber network.

At this early stage, the network already connects approximately 30 small businesses, reports Area Development Online. OPS has extended the network to the Northeast Opelika Industrial Park and the Fox Run Business Park.

In addition to spearheading the project, Mayor Gary Fuller is starring in OPS' newest funny video, "The Ball Pit":

OPS has also developed other testimonial videos from residential and business customers, each focusing on a different element of the service.

By on Fri Aug 22, 2014

In what can only be assumed as a fit of insanity or confusion, several dozen US Mayors came out Friday with a letter to Chairman Wheeler, praising Comcast and demanding that the cable monopoly be allowed to take over Time Warner Cable. Given that Comcast and Time Warner Cable are among the most hated corporations in America, perhaps these math wiz mayors think two negatives will produce a postive?

In light of all the evidence against Comcast’s track record for customer service, its glacial pace at upgrading Internet access, and its false promises for investment, we find the letter absurd, at best. But then it contains this gem:

Since the Comcast Time Warner Cable transaction was proposed, Google has announced plans to expand its high-speed Fiber service to 34 new communities.

Wow! Comcast wants to take credit for Google's investment in fiber networks? An investment by Google that is only necessary because the big cable companies have refused to meet the growing demand of our communities with better services?

This got us thinking, what else can Comcast take credit for since it announced the merger?

Since Comcast announced the merger, the Large Hadron Collider has not created a black hole large enough to destroy the Earth. #thankyouComcast
Since Comcast announced the merger, millions of kittens have been adopted #thankyouComcast
Since Comcast announced the merger, we have a potential Ebola vaccine #thankyouComcast
Since Comcast announced the merger, Bruce Willis has not had to blow up an asteroid to save our planet. #thankyouComcast

Check out our #ThankYouComcast hashtags on Twitter, Retweet them, add your own, and share with friends, family, and all your local officials. And if you’re living in one of the cities where your mayor sold you out for Comcast’s bottom line, make sure they know just how ludicrous their letter is, they’re clearly very out-of-touch with their constituencies.

By on Sat May 17, 2014

Not everyone hates Comcast. Antennas Direct.com, helping cable TV customers cut the cord, recently surprised the corporate behemoth with a congratulatory confection. To our delight, they shared some moments from the experience.

The Consumerist recently named Comcast the 2014 Worst Company in America. Based on customer comments in the video, clearly Comcast deserves this prestigious designation. Do we want this company controlling our most important communications tool? Let them eat cake.