Three years ago, the National Digital Inclusion Alliance (NDIA) ranked Cleveland as the worst-connected city in the United States (with more than 100,000 households).

City leaders are now using its American Rescue Plan funds to make that dishonorable distinction a thing of the past with a plan to invest $20 million to get the “Comeback City’s” digital future rockin’ n rollin’.

Although the city (pop. 383,000), home to the Rock & Roll Hall of Fame, is currently underserved by AT&T, Charter Spectrum, and T-Mobile, earlier this summer the city issued a Request for Proposals (RFP) that “seeks one or more partners” to help bridge Cleveland’s digital divide following a two-phased approach that first addresses the city’s immediate needs before tackling its longer-term strategic goals.

More specifically, the RFP details “the Phase I goals: ensuring that individuals who do not engage online can become full Internet users as quickly as possible, relying on digital adoption and affordable access strategies. (While) the Phase II goals (envision) —ubiquitous fiber optic connections and Smart City deployments.”

Or, as Cleveland Mayor Justin Bibb told Cleveland.com:

The first phase is on making sure on the short-term basis we connect as many families as we can to high-speed broadband, and the second phase will consist of making sure we lay fiber all across the city so we can be competitive, not just five years from now, but 20, 30 years from now, as a city and as a region.

Technically, the RFP that was issued is to fully implement the first phase of the city’s vision and set the table for the second phase. Work beyond the $20 million the city has set aside would require the issuance of a second RFP.

While Cleveland was ranked one of worst-connected cities in America in 2019 by the National Digital Inclusion Alliance (NDIA), nonprofit, DigitalC is chipping away at this reputation with a fast-tracked initiative aimed at bringing affordable broadband to the people that need it. The nonprofit’s Wireless Internet Service Provider, EmpowerCLE+ launched in 2018 and quickly accelerated in 2020 in response to the pandemic. EmpowerCLE+ provides “fast, reliable Internet speeds for $18/month, and is hoping to double its capacity to 6,000 households in the coming year.

Currently, households are receiving service via a fiber-fed mesh millimeter wave network. The expansion will include additional fiber for Multi-Dwelling Units (MDUs) as well as new wireless deployments, including Citizens Broadband Radio Service (CBRS) network. The new CBRS expansion will help the network overcome geographical obstacles and bring additional service to homes it was not able to reach before with just millimeter wave technology.  

Connecting the Unconnected

According to DigitalC's website, the nonprofit came from OneCommunity, formerly known as OneCleveland and founded in 2003 to build a backbone fiber network connecting hospitals and other nonprofits throughout the metropolitan area. In 2014, OneCommunity sold its fiber assets to Everstream, a Cleveland-based ISP serving communities throughout the midwest and parts of the east coast with fast, reliable Internet through fiber.

In 2015, DigitalC was established to “make Greater Cleveland's digital future more equitable.” The nonprofit spent the last six years focused on connecting communities of color and immigrant communities that have experienced redlining in the city. 

Cuyahoga County, Ohio’s Office of Innovation and Performance just issued a Request for Information (RFI) [pdf] which seeks to gather information from private vendors in the initial stages of a plan to improve connectivity for those on the wrong side of the broadband gap in Cleveland and the surrounding area. Responses are due January 15th.

Grace Chu, Cleveland Foundation Public Service Fellow with the Cuyahoga County Office of Innovation & Performance, spoke with us about the origins of the RFI and what the county hopes to get out of the request. The county released a new strategic plan in 2017, and broadband played a prominent role. In the time since, the county has partnered with local organizations (like DigitalC and PCs for People) in distributing devices and hotspots to get families connected. Their efforts have intensified during in 2020 and in the wake of the pandemic, but local officials seek a longer term, more comprehensive solution to the connectivity crisis. It sees projects coming to fruition over the next couple of years.

In the announcement, County Executive Armond Budish emphasized the scope of the digital divide and how the efforts they’ve taken during the ongoing Covid 19 pandemic:

Sadly, Cuyahoga County is one of the worst connected communities in the U.S., with 19 percent of households not having any type of internet service. While we’ve been working to lessen the digital divide through partnerships with the Cleveland Foundation and PCs for People—we provided broadband access to over 3,000 homes through this initiative—this RFI allows us to work toward a more long-term solution that can reach more people and provide easier access for those who need it.

Since 2017, AT&T has been called out for digital redlining in Cleveland and Detroit. Now, Dr. Brian Whitacre from Oklahoma State University has compared 477 data from the company to poverty levels in Dallas County, Texas, and discovered similar findings. He entered into the project under the request of Attorney Darryl Parks, who filed the complaint against the Federal Communications Commission (FCC) against AT&T relating to digital redlining in Cleveland.

Dr. Whitacre provided a statement of his findings to the National Digital Inclusion Alliance (NDIA) to be published in full. Read his findings here.

In his POTs and PANs blog, Doug Dawson of CCG Consulting analyzed Whitacre’s findings. AT&T offers Fiber-to-the Home (FTTH), VDSL, and ADSL2 or ADSL2+, which all provide dramatically different speeds. As Dawson summed up:

It’s worth noting before going further that the… speed differences, while dramatic, [don’t] tell the whole story. The older ADSL technology has a dramatic drop in customer speeds with distances and speeds are also influenced by the quality of the copper wires. Dr. Whitaker noted that he had anecdotal evidence that some of the homes that were listed as having 3 Megabits per second (Mbps) of 6 Mbps might have speeds under 1 Mbps.

Dr. Whitaker then overlaid the broadband availability against poverty levels in the county. His analysis started by looking at Census blocks have at least 35% of households below the poverty level. In Dallas County, 6,777 census blocks have poverty rates of 35% or higher.

The findings were as follows:

Earlier this summer, we talked with Jase Wilson and Lindsey Brannon from Neighborly, the investment firm that uses online investing to allow individuals to invest in publicly owned infrastructure projects, including broadband networks. Jase and Lindsey described a program they had just launched, the Neighborly Community Broadband Accelerator. 

A Boost for Local Broadband

The program is designed to help local communities with necessary tools and financing from the start of their project planning. The Accelerator will provide mapping and community engagement tools, help from experts who will share best practices, and access to industry partners, such as ISPs and engineers. In addition to these and other information perks, communities accepted to the program will have the benefit of Neighborly financing at a competitive, below industry rate cost.

Applications were due by September 28th and more than 100 applications indicate that, more than ever, local communities are interested in taking action to improve connectivity. These 35 communities were accepted into the Broadband Accelerator Program: