Earlier this year, Mark Creekmore transitioned from a frustrated DSL customer to a champion for better Internet access in Georgia. A concerned citizen and tech consultant, Mark joins us for the latest Community Broadband [no-glossary]Bits[/no-glossary] podcast. He discusses his history with Windstream and the steps he went through to improve his Internet access.
Along with this interview, you can read a how-to guide he wrote on DSL Reports.
Mark documented the times his connection speeds fell, his calls to tech support, and their inability to deliver what they promised. Finally, he helped the CBS Atlanta affiliate to cover Windstream's failure to deliver promised services.
We became aware of Mark as he became aware of Windstream's efforts to revoke local authority from local governments to build networks that would deliver the services that Windstream would not. Read our coverage of those legislative fights from 2013 and 2012.
Read the transcript of our conversation here.
We want your feedback and suggestions for the show - please e-mail us or leave a comment below. Also, feel free to suggest other guests, topics, or questions you want us to address.
This show is 22 minutes long and can be played below on this page or via iTunes or via the tool of your choice using this feed.
Listen to previous episodes here. You can can download this Mp3 file directly from here.
Find more episodes in our podcast index.
Thanks to Mudhoney for the music, licensed using Creative Commons.